1 reviews | Active since Aug 2018

07 Dec 2020, 14:17

************** against dissabilities

My daughter entered a competion from Makro on fb(you can win a braai). Her phone rang at 12.06 and I answered and told the guy my daughter is hearing impaired so she can not hear clearly on the phone and that I am her mom. So he asked a few questions and said I must just hold so when he talked again he said his supervisor says that she does not qualify for the competion so I said to him but why do they discriminate against her because she can't hear. So everyone that has a dissability will not qualify for the competition. So he said yes and he is sorry. I feel it is absolutely unacceptable for Miway to treat my daughter that way. I will take this further.

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Replies (2)
MiWayLife
MiWayLife's reply07 Dec 2020, 15:53
Official
Good day Susan

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We will look into this and provide feedback soon. 

Best regards
MiWayLife team

MiWayLife
MiWayLife's reply07 Dec 2020, 19:34
Official
Good day Susan

Thank you for taking our call. We are truly sorry for any inconvenience resulted because of this. 

Best regards
MiWayLife team