mS
morake S

1 reviews | Active since Sept 2015

17 Mar 2021, 08:30

Disappointing and bad service is better to move your policy elsewhere.

After the death of my late brother, I have submitted a claim to Miway life in October 2020 I was assisted by Veronica Ramoba the were some outstanding documents but Miway appointed ICS to assist with investigations and outstanding documents that were done in December and January then the report was submitted to Miway at the beginning of February 2021. ICS advised me I must follow up with my Miway for the status of the claim I did that. The first time I called they said they will send an email to Veronica and she will give me a call back that never happened. The second time I called and Madimetja Kekana said to me that he will send an email include all the management in the mail then I should expect a call nothing even today.

This is very disappointing and bad service

0
Replies (1)
MiWayLife
MiWayLife's reply17 Mar 2021, 08:45
Official
Good day Morake

This is not on! We are so sorry to hear of your service experience and we can assure you that this is not how we do things. Our claims team will be in touch to assist you ASAP!

Best regards 
MiWayLife team