Disappointed with service from MiWay Life!

I am very disappointed with MiWay Life! I never thought I'd have to resort to Hello Peter to get assistance from them. I have been contacting them from 10 August 2026, telephonically and via email to cancel my policy with them. I stated clearly on the email that I need immediate cancelation and that money should not be debited from my account on 25 August 2026. Throughout this entire process I never got a response from them. On the phone, I would hold for a long period of time, never reaching the department, until I eventually got cut off. I then sent an email to (***), as provided in the policy schedule. I did not receive a response to my email. On 13 August 2026, I called in again and again I couldn't get through to them. I then forwarded my unattended request to their complaints email address (***), this email was also not responded to. On 18 August 2026, I got an email from Dora Modimola stating that they have been trying to contact me but have not been able to reach me. I'm busy and do not always have access to my phone but my request was pretty clear, all I needed was confirmation via email that it would be done. On 19 August 2026, she again sent me an email saying that my policy has been cancelled as of 1 October 2026 - why did she extend it to 1 October when I specifically requested it to be canceled immediately? I then responded to her email on 20 August 2026, reiterating my earlier request that I wanted immediate cancelation and no debit should go off my account on 25 August 2026. Dora did respond to me again, instead money has been debited from my account today, after I stated multiple times that I want to cancel. Please refund me as soon as possible! Correspondence regarding this request is also available upon request from MiWay Life.