Disappointed with Miwaylife

It seems like the only time one gets a response from Miwaylife is through writing a review. I sent all required documents to them on the 11th and l haven't even received any acknowledgement of receipt nor claim status update and yet they promise to pay out claims within 48 hours. After receiving such terrible service lm taking my business elsewhere because l can't be dealing with such unprofessionalism. This time of bereavement you would think extra care would be shown but instead it's you who has to follow up everytime with call centre agents promising someone will get back to you however that never happens.