NB
Nwabisa B

1 reviews | Active since Sept 2017

06 Dec 2018, 11:21

DEMORGENZON

I have a comprehensive car cover with MiWay Insurance that I took towards the end of October 2018. On the 4th December 2018, a consultant by the name of Joshua ( ********** ) contacted me claiming his from MiWay, stating that if I have a comprehensive car cover with my way I'll be getting a free life cover of R150 000. He then asked about my medical history and HIV status, after that he claimed that he needed to verify some of the information I gave him and that he will contact me after 5 minutes, which he never did. On the 06th December, I contacted MiWay to follow up. No one knows anything about this life cover or a person by the name of Joshua. This brings a lot of questions and uncer*****y about MiWay as a whole and the fact that no one what's to help me is disappointing .

0
Replies (3)
MiWayLife
MiWayLife's reply06 Dec 2018, 11:39
Official
This is not on and we’ll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly! Best regards,
The MiWay Team
MiWayLife
MiWayLife's reply07 Dec 2018, 10:10
Official
Thank you for taking the time to write to us. We are so sorry to hear of your service experience and we can assure you that this is not how we do things. 
As discussed with Motlatsi, the matter is being investigated and feedback will be given telephonically.

Regards
MiWayLife Team 
NB
Nwabisa B's update07 Dec 2018, 18:40
Reviewer Update
Motlatsi called as promised and gave me feedback. Thank you.