Debited after cancelation

I was offered a life policy on the 29th of October 2021 - I informed MiWayLife on 10/11/2021 that I can't afford the policy at the moment I will only be able to start with the policy by February 2022. The 1st of December my account was debited with amount of R409.24 (I can't afford and didn't budget for). I send an mail on the 2nd enquiring about this debit on my account. On the 3rd I enquired regarding how long reversal would take no feedback, on the 6th I emailed again as I can't get through via phone call - eventually someone called me informing me that the reversal will take between 5-7 working days. It's exactly 9 working days today and I still didn't receive my money back. I tried phoning again holding the line for long no answer, send mail again no feedback. I'm really fed and very upset for waiting this long. I need this to be sorted out ASAP