Debit order nightmare and no feedback.

I have just spent 6 hours of my day trying to sort out the mess with debit orders taken 2 x on wrong dates. After speaking to 4 different people and leaving message I have not had any feedback? 1. Nobody calls back if you press 1 on the telephone system and leave a message. 2. If you say you are an existing customer you hold on for more than 15 minutes before someone answers your call. I you say new client they answer almost immediately. Why is that? 3. The date that I agreed for Debit orders is on the 1st of every month. Miway presents 2 x on the 24th of September. Why? 4. Miway again took money on the 24th of October and again today the 31st?! Why?

Tomorrow I might spend another 6 hours on the phone but it will be to find an insurance company that gives good service. You take my money as you please then I expect good service.