Death Claim: Waiting and Waiting with conflicting messages

My name is Mrs Ngobeli. My husband recently passed away in hospital. To have to deal with his death, console his children was take care of burial was stressful enough. However MiWay had to add to that stress, what is the use of paying for life and death cover if when your spouse passes away you have to deal with so much redtape even after submitting all documents required, death certs, ID, statements and yet my case is still nowhere. I have called numerous times, emailed and yet I have no positive feedback and i get conflicting messages with every call. Please kindly process my claim so my children and I can continue living. You must fulfil your obligations as per your promise when we signed and paid for the premiums. We don't want to go to the insurance ombudsman to resolve this and it makes the process longer. Please process this claim ASAP