JVdW
Jeanne-Mari Van der Walt

1 reviews | Active since Dec 2019

09 Dec 2020, 13:55

CANCELLATION - MWL***

I was informed by the sales person that I had until the 30th of November to cancel my policy with no obligations.

I cancelled it on the 17th of November, now only to see that you have debited the money from my account on the 30th of November.

I have tried to phone, with no success. The call either does not go through, or when it goes through the person answering the call says they don't hear me and drops the call.

I have emailed them and have not received any reply and no refund.

If this is the way the do business, I will give them a pass.

0
Replies (2)
MiWayLife
MiWayLife's reply09 Dec 2020, 14:12
Official
Good day Jeanne-Mari 

We’re so sorry for any inconvenience that has resulted because of this. We will be in touch to assist you shortly. 

Kind regards 
MiWayLife team
MiWayLife
MiWayLife's reply09 Dec 2020, 14:44
Official
Hi Jeanne-Mari
 Thank you for taking our call allowing us the opportunity to resolve your query.  
Kind regards
MiWayLife team