Calls go unanswered

I have been trying to get through to their call centre since Christmas, calls rings and after you get a message call not answered then disconnected. Last week I had to go through the Miway insurance and ask them id they can put me through which they were kind enough to do. I raised the issue with the gentleman who assisted me and he said they were working on skeleton staff but people are coming back on Monday and things will get back to normal. I called still the same no answer, I called Miway insurance and they couldn't get me through either as there's no answer. One has to be concerned by the lack of availability, what happens if one has a claim? I mean from Christmas I have been trying to call and for the fact the insurance side can't get hold of anyone it's really concerning. I think I need to shop around and move my cover cause wow it's not on at all