Bad service

It has been 2 weeks that I have been struggling to get the claim for a accelerated funeral cover even after all required documents have been sent. Why is it called "accelerated" funeral cover if it takes so long? How is a person supposed to rely on MiWayLife to be able to bury our loved ones if they take so long to finalise a claim. To top it off is their communication. You can call and not get through to the person you were dealing with instead they have to ask them to request a call back and you will be lucky if they call you back. It is stress that's added onto a already stressful situation