Bad customer service

Miway consultants are the worst Mogadi Sello being one of them they don't respond to mails, I am calling about a serious matter requesting a cession from them but there were playing on the phone, calling each other on teams and laughing while I was still on the call thereafter they hanged up the phone with my query unresolved, rather go to betterlife for policies regarding your bond they are more efficient and they know what they are doing. And this is not the first time even with my windscreen claim it took them 2 weeks for it to get fixed imagine they only attended to it after I had called them after 2 weeks to ask what was going on,I have 2 policies with them but the service that I am getting is completely terrible not worth the headache.