Appauled by Miway Life's Service upon making a Claim

I am appauled at the service I have received from Miway Life upon making a claim for a funeral cover. The claim was made on Friday the 16th of August 2019. I was informed to provide an affidavit proving how I am related to the deceased, which I found very strange, because when I app**** for this cover nothing of the sort was required. But nonetheless, I did as requested and provided all the necessary documents to ensure the claim gets processed. Needless to say that I also made a claim with other insurance companies that only requested I provide my certified ID copy, and later processed the funds.

It is now Wednesday 12:24pm of the 21st of August 2019, and I still have not received any payment from Miway Life. I called in on Monday the 19th just to confirm if all was in order, and was told the payment would be in by Tuesday the 20th, but nothing came through. When I called now, Wednesday the 21st, I am told the payment seems to have bounced yesterday, and so they will process the payment today and that I must expect the funds this evening. This is unacceptable! They need to have ensured that I receive this payment on the day that was promised I would. How they do so is none of my problem! I am seriously appauled at Miway's lack of urgency in this matter. I am depending on these funds to ensure that everything runs smoothly in preparation for the funeral that they know is on the 24th, as they did ask that I state the date on which it will be held.

South Africa needs to know that this company is not worth wasting their time with. I have never had to encounter this disgusting service with Momementum/Metropolitan or Old Mutual.