A week later and still no response

I Recently took out a MiWay life pure life insurance policy. From the 28 December 2015, i have been calling thr call centre trying to speak to someone with regards to this policy but have had no luck. On the 28 Dec 2015, the callcentre said there is no direct number and they will send an email asking them to contact me. On the 30 December 2015 i called again and was given an email address. i sent an email and have still not gotten a response. This is terrible service and makes me doubt the quality of the product. If i am having so much trouble in just contacting Mi way life - what will happen when i have a claim? this is unacceptable