LM
Lunga M

1 reviews | Active since Jan 2020

07 Mar 2024, 16:56

5 star rating goes to Nosipho. Half a star for MiWaylife

Please don't get me wrong, I'm not rating MiWayLife at a 5 star. I'm rating the 5 star to the person who assisted me, I believe she tried to advocate for my case. My biggest thank you goes to Nosipho from the funeral claims department. She really did try to keep my hopes up, communicated as often as she could about the next steps and it's all that counts during such a time.

The claim was only paid out 2 weeks and some days after my dad was buried. I have no words for MiWay on this really, being a good payer, never defaulting really means nothing, system is not flexible even though they know that things are not always perfect at the passing of a person.

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Replies (1)
MiWayLife
MiWayLife's reply07 Mar 2024, 17:34
Official
Goo day Lunga

Thanks for taking the time to write to us and for bringing your concerns to our attention.  We're sorry that your claim took  longer than expected and we will look into this, so  we can better our service to our customers.

 Thanks for letting us know how helpful Nosipho was. We’ll be sure to high five her for a job well done.           

Kind regards
MiWayLife team