ZERO SERVICE on claims

I've submitted a claim online for my specified all risk items longer than a week ago already, since then I've called 4 times, each time i was unable to get through, eventually I select the option of requesting a call back - no call back after 4 days, online i submit a call back - no call back after 3 days, today i finally geth through and they transfer me to a \Senior Advisor\" after being on hold for 11 minutes I gave up, I have work to do and can't wait for you people to wake up all day. This is by far the most pathetic service I have ever received ANYWHERE from any company before. After sales barriers like you can't believe! <br> Do you find it acceptable to keep a client waiting for 2 weeks for a pair of sunglasses? Furthermore do you find it acceptable to keep clients holding forever and lastly do you find it acceptable to not respond to callbacks?<br> Similar claims I've had with Outsurance and Momentum were resolved in under 24 hours."