Zero sense of urgency

I had a claim approved on the 11th of January 2023 for vehicle hail damage. The car was dropped off with the panel beater on the 7th of February. Upon thorough inspection the panel beater realised they had initially under quoted for the required repair work and as a result sent an updated quotation outlining additional work to Miway. I was getting all this information from the panel beater, nothing from Miway. After countless calls and follow ups I was informed by Miway that the quote for additional work was authorised on the 22nd of February, however the panel beater had no knowledge of that. Instead they are saying that the “authorisation” Miway is referring to is not up to date, on the hand Miway is adamant that it is. Throughout all this I’ve been the middle man, no communication whatsoever between Miway and panel beater to resolve this authorisation issue. As of today nothing has changed, same old answers (panel beater: “we are still waiting, Miway: “additional work was authorised on the 22nd of February”)

I have since requested to fetch the car from the panel beater since it’s in a usable condition. Again, I’m still waiting on that.

Next week will mark exactly two months since my has been sitting there probably admiring other cars that are actually being fixed.

This is certainly not the way, Miway!