1 reviews | Active since May 2014
Zero feedback or assistance - sad excuse for agent
Lodged a claim on 22-07-2015 & was assisted by Kabelo Chokoe. Since then had zero feedback from her. Followed up via email and got redirected to Tsholofelo Ramoraswi who is equally bad as he/she never responded either. Tried calling both Kabelo & Tsholofelo but always get voicemail. sent repeat follow up emails and tried calling both yet again on Monday 27-07-2015 & as you guessed, STILL NO FEEDBACK!! <br> Luckily today upon calling Miway yet again for some feedback, i was attended to by a wonderful and helpful agent named Hlengiwe Nhlengethwa who was able to process and get authorization on my claim during this one phone-call. She attended to all my queries and gave me all the info i required. Hlengiwe was great & I think to maintain happy long term clientele, Miway should have more Hlengiwes and less of the rest who add no value or offer no customer service. <br> Thank you Hlengiwe Nhlengethwa & I hope you receive the recognition you deserve for your outstanding work. <br>
We need to unconditionally apologise for the lack of communication you experienced. Hlengiwe has since stepped in to assist and she has sent a request to change the repairer.
She'll be sure to keep you updated moving forward, and we urge you to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
We need to unconditionally apologise for the lack of communication you experienced. Hlengiwe has since stepped in to assist and she has sent a request to change the repairer.
She'll be sure to keep you updated moving forward, and we urge you to give us a call if you need any further assistance!
Kind regards,
The MiWay Team