Zero Customer Value

What is promised while signing up is definitely not delivered. I recently took out motor insurance for 2 of my cars with Miway, and was promised the world when joining. Now i am literally begging for customer service, but this only falls on deaf ears. For the past 2 months i have been trying to get someone to assist. Here's what happens: I call the call center, they apologize for not getting back to me, they make a note to say they will investigate and get back to me, and no person ever gets back to me. Its a continuous loop of me phoning the call center, repeating my story, then getting promised a follow up email or feedback, and nothing happens.

Miway requested to have a backup tracking device installed on both my cars, even though I have a top of the range early warning netstar system on both my cars. So the unit was scheduled to be installed in my cars, and the guy comes with one unit and sits in my backyard for 3 hours waiting for authorization to install the other unit, then leaves without installing the second unit. Miway is quick to send a mail today telling me that my anti-theft and hijack policy is cancelled, but when I literally beg for assistance, no one gives feedback. Instead of getting a discount on my Netstar premium, i was slapped with a R980 bill, as Netstar charged me for the backup unit instead of miway. This was not communictaed to me as well.