ZERO CUSTOMER SERVICE!!!!!

I must say that I am TOTALLY DISGUSTED with the service from Miway!!!!!!!!!!!!!

I was with them years ago when they were still a small company and when I recently purchased a new vehicle I thought that I would join them again due to the excellent service I received then.

They have now also become a big company so customer service does not exist anymore like any other big company out there. We are just a number now

I submitted a claim for hail damage on my vehicle. I asked for a Miway approved as well as Ford approved panelbeater and I was sent to Denttech, and they even made the appointment.

The assessment from Denttech was sent to Miway on the 12th of January.

I have been phoning since then to find out when my vehicle can go to Denttech for the repairs.

First I was told that the claim had to be approved and that they would phone me as soon as it has been done. I have been phoning constantly and was then told yesterday that it has been approved with another panelbeater.

How can another panelbeater be approved to work on my vehicle without seeing the vehicle in the first place, and how can they change the panelbeater without notifying me, even after I chose one of their approved panelbeaters.

I was told yesterday that this would be resolved and that I would be contacted before c.o.b. To no surprise I was not contacted.

I phoned today again and was told the same story, so nothing has happened.

This is now 2 weeks after the assessment was done and I am still not anywhere, but I pay my premiums.....

I should maybe go to another company who is willing to supply customer service as Miway has become one of those who just wants the money but no service.