Zandi

On 04/01/2018 we had a vehicle inspection done at the PG Glass Klerksdorp branch According to the inspection certificate some standard accessories were indicated as non-standard accessories I phoned the call centre on ********** 464 today to clear up this issue I cannot remember who I spoke to first but he told me that he would re-direct my call to his supervisor as he was not sure what was standard on the particular vehicle I then stayed on the line for another 10 minutes or so Eventually Zandi answered on that side Right at the beginning of the conversation I established that she was also an agent and not a supervisor I explained that I was holding to speak to a supervisor several times and her replies, attitude and insistence that she would take the call, although she is not the supervisor I was holding for, was then followed by me being put on hold again Supposedly waiting for any supervisor to take the call ... When the (cell phone) call duration reached 27 minutes I ended the call Which means I paid for a 27 minute call without resolving anything