YOUR *****-up, MY expense!

<p>On 23 May, a pipe burst. We called Miway to dispatch an emergency plumber, as we couldn't get the water shut off. At 04:20 he said he'd come through immediately. He doesn't show up until after 7!! That's nearly three hours of water at full pressure, just wasted into the ground! Who has to pay for that water? I do. Not Miway, and not the "plumber" that took three hours to get there! Miway's call centre informs me I have no recourse or claim. Not cool Miway. Not cool at all. This "plumber" was representing YOU, and he really couldn't have been less concerned about the amount of money he was going to cost us in wasted water. And why should be be concerned? After all, I have no recourse.</p>