aN
ashraff N

1 reviews | Active since Jan 2017

16 Oct 2017, 09:12

Your not doing me any favors.

Absolutely horrible experience from the moment my claim was approved.

My claim handler Estuane Bezuidenhout was never available to take my call and was always too busy to reply to an email or call me back even after 2 days. Only time i really spoke to my claims handler was when i accidentally got through to him at the call center where at one point he made me beg him to listen to the sales call so we could confirm that my radio was supposed to be covered and subsequently replaced. Almost felt like this guy was doing me some big favour.

The second person i dealt with Mukhove, promised to get back to me with detailed feedback on what delayed repairs to my vehicle when i called him on the 11.10.2017. Ive given up on that even happening.

On the 12. 10.2017 I then canceled my policy with the company who by then had failed to give me the detailed feedback on why the panel beater of their choice (East Rand Motor Labs) had not been able to stick to their original deadline of the 11.10.2017.

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Replies (5)
MiWay Insurance
MiWay Insurance's reply16 Oct 2017, 09:43
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply17 Oct 2017, 15:04
Official

Thanks for giving us the opportunity to assist Ashraff!

Estuane has since been in touch to apologise. Our service providers have assured us of their commitment to get your car ready ASAP. Please give us a shout should you need help with anything else.

Best regards,
The MiWay Team

aN
ashraff N's update17 Oct 2017, 23:51
Reviewer Update
What do you mean exactly by in touch? I received one call from miway yesterday afternoon which i unfortunately missed but there was no further attempt to contact me apart from these messages. I did collect my vehicle yesterday, however there were a few things not repaired, like the kick panel that was ripped apart, your service provider was kind enough to fit the damaged one back as you did not authorize its replacement. The point of entry into my vehicle, only the door was repaired, but the section just before the B pillar where there is evidence of the intrusion has been left because again, you did not authorise its repair. The wiring underneath the steering covers was left exposed and there is a pair of wires that should have been rejoined but was left bare (fire hazard). The workmanship on the door is of poor quality as there are paint runs that are visible below the side mirror as well as the bottom sill of the door has drops, which is really pathetic coming from such an "established" service provider, and all of this i picked up after the vehicle went for its mandatory QC check after completion. This morning when I got a chance to look at the vehicle in the light of day and not inside a warehouse, i noticed that the door that the service provider had painted had a noticeable difference in the amount of pearl effect that was used(to me it looked like there was too much pearl used in the paint) Now i have to wait for you to approve these "new" issues which should have been resolved in the almost three weeks that the panel beater had my vehicle which was between 26 Sept to 16 Oct 20 calendar days/14 business days). I am still waiting for the detailed report that was promised by Mukovhe on the 11.10.2017
MiWay Insurance
MiWay Insurance's reply18 Oct 2017, 09:12
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply25 Oct 2017, 12:54
Official

Thanks for the update Ashraff!

Ranzo has since been in touch to assist. He’s also discussed what to expect moving forward. We urge you to give us a call should you need help with anything else.

Best regards,
The MiWay Team