1 reviews | Active since Jan 2017
Your not doing me any favors.
Absolutely horrible experience from the moment my claim was approved.
My claim handler Estuane Bezuidenhout was never available to take my call and was always too busy to reply to an email or call me back even after 2 days. Only time i really spoke to my claims handler was when i accidentally got through to him at the call center where at one point he made me beg him to listen to the sales call so we could confirm that my radio was supposed to be covered and subsequently replaced. Almost felt like this guy was doing me some big favour.
The second person i dealt with Mukhove, promised to get back to me with detailed feedback on what delayed repairs to my vehicle when i called him on the 11.10.2017. Ive given up on that even happening.
On the 12. 10.2017 I then canceled my policy with the company who by then had failed to give me the detailed feedback on why the panel beater of their choice (East Rand Motor Labs) had not been able to stick to their original deadline of the 11.10.2017.
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Thanks for giving us the opportunity to assist Ashraff!
Estuane has since been in touch to apologise. Our service providers have assured us of their commitment to get your car ready ASAP. Please give us a shout should you need help with anything else.
Best regards,
The MiWay Team
Thanks for giving us the opportunity to assist Ashraff!
Estuane has since been in touch to apologise. Our service providers have assured us of their commitment to get your car ready ASAP. Please give us a shout should you need help with anything else.
Best regards,
The MiWay Team
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Kind regards,
The MiWay Team
Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.
Kind regards,
The MiWay Team
Thanks for the update Ashraff!
Ranzo has since been in touch to assist. He’s also discussed what to expect moving forward. We urge you to give us a call should you need help with anything else.
Best regards,
The MiWay Team
Thanks for the update Ashraff!
Ranzo has since been in touch to assist. He’s also discussed what to expect moving forward. We urge you to give us a call should you need help with anything else.
Best regards,
The MiWay Team
