IM
Itumeleng M

1 reviews | Active since Jun 2017

03 Jun 2021, 14:14

You will feel ignored when you need them.

I am very disappointed. I joined Miway because I was referred to by a friend, who had mentioned how fast and prompt they are. All lies.

On the 18th of May I was in a minor accident. I put in a claim on the morning of the 19th of May. I received acknowledgement of the claim and took the car in for an assessment on the very same day, on the 19th of May 2021.

They went quiet. I started making follow ups after a week. I was reminded every time that my car is drivable, I had to explain to them that even though it is drivable, I cannot be driving around in a damaged car.

Long story short. Today is the 3rd of June 2021 and my car is still parked. They are mute and I simply cannot get through to claim department. They will offer to call you back, give you a turnaround time of 74 hours. and simply not call back.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply03 Jun 2021, 16:47
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.  Best regards,
The MiWay Team
 
IM
Itumeleng M's update08 Jun 2021, 14:13
Reviewer Update
I still have not received any call nor feedback. :-(