1 reviews | Active since Jul 2016

28 Jul 2016, 10:12

You should be able to trust your insurer...

<p>After a burglary where lots of sentimental jewellery and most of the electronics where ****** from our home, MiWay decided to not pay out anything since we left the dog inside the house because of the cold, and did not activate the alarm. While they may be keeping to the letter of the contract they left us with a deep sense of broken trust. We heard of several examples other companies like Sanlam that would increase the excess but still pay out something. Deeply disappointed.</p>

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply02 Aug 2016, 13:07
Official

Good day Dennis,

We’re sorry that you’re not happy with the outcome of your claim.

Valerie has since had another look at the claim and unfortunately our decision remains unchanged. We have also explained what to do if you’d like to dispute the outcome and we urge you to give us a call if you need any further assistance!


Best regards,
The MiWay Team