You Overdrawn my bank account

<p>I took a car insurance and home contents with MiWay on 8/8/2016, I told them the cover call start immediately but they must not take money off my account yet only take it at the end of the month (I have done this before when I changed insurances) because I am still covered with my current insurer and I am getting paid monthly. To my suprise they went on and take the money from my account, now my account is overdrawn, and the little money that was left on my account was going to use it for my personal use, now it not there and my name in the banks and credit providers have be badly affacted because of this. </p> <p>When I called them on Friday (12/08/2016) to ask them about this incident they told me it was a miscommunication and so on, now they telling me in order for them to reverse the transaction, I must send them my bank statement and so on, how convinient? But, when they were taking me as their client they only said I must give them my bank account number, no bank statements! To add insult to injurry they couldn't resolve the issue on Friday because their "senior consultants" were busy and can get back to me after 72 hours as they placed me on a "queue". I regret why I took policy with you, once you reverse the transaction you made, that has inconvienced me so much, I am canceling this policy there are many insurers out that who can listen carefully and do what the client ask them to do. </p>