You have INSURANCE until the day you call in for a claim

<p>on friday morning i woke up to realise that my car window was smashed and my valubales where stole from my car, after contacting the police i contacted my "insurance" company who ive been paying premiums and making no claims since 2014, to my shock, i had to recite the story 3 times to the claims assistance, when i was getting tired i was told, " mam should i rather call you on saturday" just when i thought the matter coud not get any worse, the gentleman asked to call me in an hour that one hour was a good 5 hours inbetween waiting i was still the one making the endless calls to miway, being placed on hold and being refered from one person to another, the next assistance told me to drive to any glass fitting place, i drove to the eastrand mall PG glass only to find that they dont work with Miway, i still had to be the one calling MIway to find out where can i get an ordinary glass for my car, the lady that picked this time says no mam, the service provider (glassfit) must be the one calling you, and making an appoinment with you, i said really after i drove all this way , i asked to them tell me which glass fit, she said benoni, i drove there only to find out that they out of stock, okay so when will you make an order, monday morning, cool, though out all this Miway does not call to ask if i have been sorted out or not, monday morning i call glass fit benoni, hi do you guys have a glass noo! hmm okay i call citroen hi, do you guys have a glass they say yess its for R570, while the insurance is charging me an excess of R850 i say great i called the insurance company myself since they could not be bothered with following up with clients, hi Miway my car is still not sorted, im in hydepark right now citroen in rivonia has the glass can you guys find a glassfit in the area to assist me because i cant drive that distance again with such a window, 1stly they didnt have a window, i told them where to get it, 2ndly they didnt have a service provider in the sandton, rosbank, hydepark area, i must leave hydepark and drive to benoni, all this after waiting for them to return my call since 10am, i still called them back and was placed on hold for a goood 60min, ive drained my airtime, energy and time only for a minor window claim, !!!!!! what if the damage was huge !!! I AM OVER MIWAY, a person can walk around saying i have insurnce and pay premuim until the day you actually need them!!! </p>