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aphiwe J

1 reviews | Active since Sept 2012

08 Jan 2018, 12:24

you guys are ********

I have car insurance with you and will be canceling it soon my car was recently broken into and my car radio was ******.

When I call to make a claim I was told that it was not covered when I told them that I asked to form the radio to be covered when I was signing up as I had paid a lot of money for the radio.

KInow I have been on hold for 30min with this terrible music.

All I would like to know is why can't you just tell me that I have been declined as I was expecting it we know about you we have seen the emails.

I'm paying you guys R1100 a month for a golf MK1

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply08 Jan 2018, 12:36
Official

We are truly sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Jan 2018, 12:28
Official

We value your feedback Aphiwe and we apologise for the let-down!

Tracey has since given you a call to discuss your concerns with you. She’ll keep you in the loop moving forward. We urge you to give her a call should you need anything else.

Best regards,
The MiWay Team