You better fix your **** or else cancel

Same problems, happens twice. On 09/10/2015, we requested that a new vehicle to be added with effective on 10/10/2015, through a conference call, between my sister (Charmaine ****er) and I, where your consultant even advised that there will be a pro-rata premium debited, I agreed on that, as we also advised that the debit order should be on the STANDARD BANK ACCOUNT, NOT FNB ACCOUNT. On 14/10/2015, a pro-rata of R169 premium on the FNB account, Why?. We acknowledged that was a human error and we allowed that debit order to go off. On the same date (14/10/2015) Charmaine ****er, phoned to request for that error to be altered, where a proof of an updated policy schedule was received. Today, a premium goes off on the same wrong bank account, which is now reflecting with a negative balance at this moment of R1459.82, and the collection of the funds are on a correct date. You are going to reverse that transaction, including the charges of a minus balance and debit it from the correct account, today. Why is my policy schedule noted that the cover's commencement dated is on 27/10/2015 (stated on your policy schedule), where cover was requested to be on 10/10/2015.