You are *****ing my money! I am fed up!!!!!

Item: MiWay Insurance
Rating: 1
Author: Desroy S

I have tried to cancel my policy with MiWay since last year! You people keep debiting my account until now. I am fed up with the incompetence of your call centre agents and will be taking this matter further. I expect to be contacted in the next 48 hours with a cancellation letter and a refund of My money or else you will be hearing from my lawyer. I have proof of cancellation and all calls, sms's and emails. Policy number: ********** 8

Helpful (0)

Replies (3)

MiWay Insurance's replyOfficial

22 Mar 2018, 15:24

We are really sorry to hear that your experience with us has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance's reply22 Mar 2018, 15:24

Official

We are really sorry to hear that your experience with us has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.

Kind regards,
The MiWay Team

Desroy S's updateReviewer Update

23 Mar 2018, 09:00

Once again you failed me, I spoke to Bongani and Mpumi (manager) yesterday and they left me on hold for 30 min. All I want is for you to cancel my policy.

Desroy S's update23 Mar 2018, 09:00

Reviewer Update

Once again you failed me, I spoke to Bongani and Mpumi (manager) yesterday and they left me on hold for 30 min. All I want is for you to cancel my policy.

MiWay Insurance's replyOfficial

04 Apr 2018, 19:30

We're so sorry to hear that you feel this way and we assure you that this is not the kind of service we aim to deliver. Busi has regrettably cancelled the policy and we urge you to let us know if you need help with anything else!

Kind regards,
The MiWay Team

MiWay Insurance's reply04 Apr 2018, 19:30

Official

Kind regards,
The MiWay Team