GT
Graham T
1 reviews | Active since Oct 2016
18 Oct 2016, 15:59
Yet again...
<p>Okay Guys Ive been waiting for you guys to get back to me again, and still nothing. Yet again I had to phone you guys just to get the same POOR Service. I requested to speak to Karen the lady then said she is not avail. but will have a look at who is in her department being Complaints. I get put on Hold for 10 mins and the call gets cut this is very Un-Proffesional. I cant believe that consultants are getting away with this. Im beyond frustated. Cant see how you guys get soooo MANY Compliments if Im getting this type of Service, and whilst being on hold your hold on tone or music whatever you call it drives a person insane seriously guys you need to step up your game. Your about to lose a client or wait you already lost me.</p>
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
18 Oct 2016, 16:15We're really sorry to hear that you feel let down, we have passed your comment on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply18 Oct 2016, 16:15
Official
We're really sorry to hear that you feel let down, we have passed your comment on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
21 Oct 2016, 15:59Thank you for taking the time to contact us. We apologise for any frustration we may have caused you. A member of our sales department has been in contact with you to resolve your query. As discussed the rate we have offered you is the best rate we can give you. As advised by yourself we will wait for your to contact us.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply21 Oct 2016, 15:59
Official
Thank you for taking the time to contact us. We apologise for any frustration we may have caused you. A member of our sales department has been in contact with you to resolve your query. As discussed the rate we have offered you is the best rate we can give you. As advised by yourself we will wait for your to contact us.
Best regards,
The MiWay Team
Best regards,