FP
Frank P

1 reviews | Active since May 2012

31 Jan 2018, 17:50

Yearly "Policy Review"

So this month I found out my insurance went up with R150. I don't like that at all. I went to Miway from King Price because you got me a better quote. Then to only put it up by some margin. Then you were supposed to call me back to give me a requote, not happened. So based on your email its 75% parts and labor that went up. I didn't claim once, my car is still under warranty and service plan, so why is my tarriff being hiked like that?

MiWay, you have how many clients, lets say 5000. Now take 5000 clients and go up yearly averange R100 per person, thats R500,000 you've just made in one single month alone. So I don't like that, and I've moved back to king price because I don't see this as a win anymore.

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply31 Jan 2018, 18:11
Official

Thank you for taking the time to write to us. We have passed your message on and someone will be in touch with you first thing tomorrow morning!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply02 Feb 2018, 16:29
Official

We didn’t mean to upset you and we are sorry that the recent changes to your policy has left you feeling let down and undervalued. Adelaide has in the meantime been in touch to adjust your policy to suit your need.

Please let us know if you need help with anything else!


Kind regards,
The MiWay Team

FP
Frank P's update02 Feb 2018, 16:32
Reviewer Update
Yes, thank you. King Price has already in the meantime taken my policy over from 25 Feb, but because you rectified these things, and although your adjusted premium is not 100% matched, I might decide to stay. I told Adelaide I will do comparisons and reply on her email. Frank
MiWay Insurance
MiWay Insurance's reply02 Feb 2018, 16:35
Official

Thanks for the feedback. We truly appreciate it!

Best regards,
The MiWay Team