xtremely poor service and unacceptable delays – Renew-It Bedfordview & MiWay

I am extremely disappointed with the service I have received following a vehicle accident on 26 June 2026.

After the accident, my vehicle was towed to Renew-It Bedfordview through my insurance company, MiWay, for repairs. I have now been waiting for almost two months for my vehicle to be repaired.

The explanation I continue to receive from Renew-It is that they are waiting for parts. However, despite the amount of time that has passed, I still have not been given a clear and reliable ETA for when the outstanding parts will arrive.

What is particularly frustrating is that every week I am given a new expected delivery date, but the date passes without the parts being delivered. When I follow up, I am given another new date. This has happened repeatedly, with no clear indication of when my vehicle will actually be completed.

I understand that there can be delays in obtaining vehicle parts, but the lack of proper communication and the continuous changing of delivery dates are extremely frustrating and unacceptable. Almost two months without a clear and reliable completion date has caused me significant inconvenience.

As a MiWay customer, I also expected my insurer and their approved repairer to provide better communication and support throughout this process.