XS
Xavier S
1 reviews | Active since Sept 2019
08 Feb 2026, 21:03
Xavier
Extremely poor service. Received a R10k settlement offer for R90k worth of damage for a 3rd party claim and now when I enquire on the escalation and complaints process they have gone missing entirely
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Replies (2)
MiWay Insurance's replyOfficial
08 Feb 2026, 21:04It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply08 Feb 2026, 21:04
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
XS
Xavier S's updateReviewer Update
10 Apr 2026, 13:57Following this, I was told to bring my vehicle from JHB South to the Miway head office in Centurion for a physical assessment by their internal assessors. When following up on the progress of the assessment I was told that they could not locate the assessment and the previous offer of R11 000 remains. Expect legal action
XS
Xavier S's update10 Apr 2026, 13:57
Reviewer Update
Following this, I was told to bring my vehicle from JHB South to the Miway head office in Centurion for a physical assessment by their internal assessors. When following up on the progress of the assessment I was told that they could not locate the assessment and the previous offer of R11 000 remains. Expect legal action