AA
Adjoa A

1 reviews | Active since Jun 2016

22 Jul 2016, 06:57

Wrongful Deduction - Definitely not my way but your own shady Miway

<p>On 6th July, I received a cancellation letter from a second level underwriter, Melissa confirming that I was no longer affiliated to Miway. I had earlier in the month sourced a quote from them, but received a better offer so cancelled iwth Miway.</p> <p> </p> <p>I was assured that no deductions would go through my account as I have no policy with them. I called their call centre again afterward to make sure...and I was assured that no debit would be deducted.</p> <p> </p> <p>Lo and behold, this morning, an amount of R269.14 was deducted from my account. Not even sure what it is for.</p> <p> </p> <p>I have mailed them, and received no response.</p> <p>Perhaps they will take my request seriously once posted on here.</p> <p> </p> <p>Definitely not my way that I wanted a deduction for a service I'm not even using.</p> <p> </p> <p>Can this be resolved?</p> <p> </p> <p>Regards</p>

0
Replies (2)
AA
Adjoa A's update22 Jul 2016, 10:32
Reviewer Update

I sorted it out myself. Not interested in hearing from you.

Thank you

MiWay Insurance
MiWay Insurance's reply29 Jul 2016, 09:15
Official

Good day Adjoa

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Inno has since been in touch to assist you with your policy and she has also confirmed cancellation of your policy.

Please feel free to give us a call if there’s anything else we can assist you with!

Kind regards,
The MiWay Team