Wrong debits and no refund

I was debited twice for the two vehicles insured with Miway Insurance. I tried to send an email and got an automated system. Th3n tried to phon3 them as I'm up to date with my premiums, but couldn't get through on the phone. Again automated system.

Then I went to whatsapp as my last resort, again automated system with robots keeping joining the chats and each asking the same "how can I help" when I had already typed out my query.

Eventually someone called Brian gave me a call, spoke to some manager. Then a no remorseful apology was given and promised to reimburse by 1pm on the 3rd June 2023.

To date I am still waiting for my money. Contacting Miway today was met with an automated system saying they are unavailable today.

Miway needs to pay back the money.