Wrong amount debited on first debit :-(
I recently joined Miway and I have been extremely happy with the service thus far. I joined because of the price that was offered to me, but then on my first debit, the wrong amount was debited! It is not the R300 joining fee that I am referring to but the actual debit amount.
I spoke to someone on the chat app who was very helpful and she said that I would be credited next month or that I would have to go and get bank statements and send it through for them to give me a refund.
I am just quite disgruntled, especially because I joined MiWay for the price that they offered me. I really needed that savings every month and now I do not have it.
As a new customer, I feel let down, since promises were not upheld from MiWay's side.
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Replies (2)
MiWay Insurance's replyOfficial
05 Dec 2017, 08:16We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply05 Dec 2017, 08:16
Official
We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
12 Dec 2017, 17:57In closing, we would like to confirm that we have adjusted your policy to better suit your needs and urge you to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply12 Dec 2017, 17:57
Official
In closing, we would like to confirm that we have adjusted your policy to better suit your needs and urge you to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,