KM
Konanani M
1 reviews | Active since Apr 2013
26 Mar 2016, 09:04
Wrong amount billed!!!
I was paying a premium of R1512.87 for my car insurance cover with MiWay. I did a quote with Auto & General and was given a much lower premium. Upon cancellation with MiWay to move to Auto & General, MiWay countered the offer and gave a better premium of R1185.52. I ended up staying with MiWay and the first debit on the new premium \R1185.52\" was on 25Feb2016. Now the following month on 24March2016, I have been debited R1433.92 which I don't understand and could be a breach of our new agreement/contract. Why wasn't I debited R1185.52 as per my new premium? It's so unprofessional and Please, I need this resolved ASAP."
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MiWay Insurance's replyOfficial
01 Apr 2016, 16:08Hello Conti000,
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Thelma has been in touch to assist with your premium increase query and to explain how we're able to assist you moving forward.
Thanks for giving us an opportunity to explain the reason behind the early debit and please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Thelma has been in touch to assist with your premium increase query and to explain how we're able to assist you moving forward.
Thanks for giving us an opportunity to explain the reason behind the early debit and please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply01 Apr 2016, 16:08
Official
Hello Conti000,
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Thelma has been in touch to assist with your premium increase query and to explain how we're able to assist you moving forward.
Thanks for giving us an opportunity to explain the reason behind the early debit and please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Thelma has been in touch to assist with your premium increase query and to explain how we're able to assist you moving forward.
Thanks for giving us an opportunity to explain the reason behind the early debit and please don't hesitate to give us a call if there's anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,