1 reviews | Active since Nov 2016

30 Nov 2016, 13:33

Wrong account details

<p>I would like to start by saying your premuim was the lowest for my vehicle and thats why I chose MiWay.</p> <p>My car insurance started with MiWay on 1 Oct, a month went by and noticed the payment is NOT being deducted from my bank. I called and they said my payments were up to date so then i was waiting to see what will happen in November. November came and still nothing goes of my bank account from Miway. I called again still everything is up to date according to Miway. Then I asked can you please tell me the bank account number, as they started reading my bank account I realised that is so wrong and not just with one number...everything including the branch code..</p> <p>This happened on friday 25th Nov then i called on monday and asked this time for a reference nr which is ********** 868 and the lady said she promises to call back the same day with a solution..</p> <p>Now it is Wednesday and I am still waiting..</p> <p>I just want my car to be covered I'm not looking for a different insurance company or anyhting please just help me fix this problem.</p> <p> </p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply30 Nov 2016, 14:07
Official

Thanks for bringing this to our attention, we are really sorry for any hassles you have experienced. We will look into this and get an agent to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply01 Dec 2016, 14:30
Official

We need to unconditionally apologise for the initial misunderstanding. We confirm that Innocentia has since been in touch to make sure all further debits run correctly.

We thank you for giving us another chance to make things right and we urge you to let us know if you need help with anything else!


Best regards,
The MiWay Team

Best regards,