Worst third party experience

I am writing to formally lodge a complaint regarding a third-party claim that has not been attended to by MiWay Insurance. All required documentation and supporting information for the third-party claim were submitted. The claim was reopened two weeks ago and Since then, we have made several attempts to obtain feedback; however, no response has been provided, and our calls have gone unanswered. We have contacted MiWay representatives on multiple occasions, including: Sam Gumbi Koketso Ntsoane We were further advised that the matter was escalated to the manager: Lebogang Senne Despite these efforts, we have received no feedback, update, or acknowledgment, which is causing unnecessary delay and inconvenience. Nature of Complaint Unreasonable delay in handling a third-party claim Failure to provide feedback within a reasonable timeframe Lack of responsiveness to calls and follow-ups Desired Resolution We respectfully request: Immediate feedback on the status of the third-party claim Clear communication on any outstanding requirements (if applicable) A timeline for resolution of the claim Additional Comments We trust that MiWay Insurance values customer service and regulatory compliance, and we expect this matter to be addressed urgently and professionally. Should this issue remain unresolved, we will consider escalating the complaint through formal regulatory or dispute-resolution channels.