Worst Service in a very Long Time after taking the My Guard cover!!!!

This is actually ridiculous and making me want to cancel this policy and the My Guard cover I have taken out on Monday.

I called to change my address Monday 31.10.22 and the lady added My Guard to my policy and increased the value of my contents.

I still had the old version of the Miway app on my phone and have not used the app in a long time. I then had to download the new version and could not log in. If I click on forgot password, I received a message saying I am not registered. When I try to register, it showed I was already registered.

I called and Sifiso said he will forward me a blank email and I had to forward him screenshots of the messages. I NEVER RECEIVED AN EMAIL FROM HIM. I had to call in again and another guy gave me Sifiso’s email address and I then emailed the screenshots.

Sifiso responded as per email below and said he would get back to me before end of business yesterday. I emailed him for feedback and was just ignored.

I added my mother and partner on the My Guard and even they are having issue. Is there a link I should send them to have the My Guard?

Trust me, if this is not sorted today, I will cancel my policy with Miway, because this is the worst service I received from any company in a very long time.