Worst service imaginable

On 22/10/2021 I had an accident when a drunk driver veered from his lane (oncoming) and struck my car.

In the more than five (5) years with MiWay I never had an accidental claim and never missed a payment.

I called MiWay and was assisted by this detached consultant, couldn't remember his name as I was shaken at the time. He organized towing as my car was undrivable. This consultant never called to find out how I was doing, he didn't bother to check whether I got home safely.

At the time of the accident I had my front windows down as it was rather warm. The car was subsequently towed to some autobody on the same Saturday evening.

On Monday morning I went to check on my car and the windows were still open, it would seem there was damage to the battery that caused the car not to turn on.

I was assigned a claims advisor on 25/10/2021 by the name of Porch Sithole, a claim advisor who doesn't know what keeping a client up to date means.

On the 28th of October 2021 I received an email that stated that my car was extensively damaged and would be too costly to repair, so it was going to be sent to a salvage yard. We know that that is insurance speak of, "you are now affecting our bottomline with this claim."

They requested the car's certificate and I emailed it on 30/10/2021.

I also emailed my assigned claims advisor to inform him that I am taking my car back and not letting MiWay take it, my car is not financed and is fully paid up. I further requested that my car be returned to me as it is parked outside in the open with windows down and my interior is getting damaged, not to mention it is rainy season. Porch never responded until I sent an unimpressed email regarding poor communication from his side.

Conveniently he responded from the earlier message about me keeping my car instead of the one I voiced my displeasure. His response was that Frank (the assessor) was notified, didn't mention when he was notified.

I requested, again, that they release my car cause I am suffering interior damage, my claims advisor ignored me. What infuriates me is that MiWay stated that they are not going to repair my car and I asked that they give it back to me, that part was clearly clarified by both of us. What is so difficult about releasing a car that you decided you are not going to repair? My car got rained on twice already, last night (05/11/2021) was the third time.

Realizing that I am going nowhere, I called MiWay, twice yesterday (05/11/2021), spoke to a lady who told me she would inform Frank so that he would send me a release form. Well, the day went by and I never received any form.

I then sent an email yesterday (05/11/2021) to their complaints department and was promised someone would call me. I am not holding my breath.

I want my car back and need to know the final status of this claim.

MiWay has proven to me that it cared only about the money from me and would never lift a finger to ensure that I get my money's worth.

Sick and tired of this insurer. Thank God I experienced this treatment (as stressful and traumatic as the accident was), I was going to make a grave mistake and insure with these sharks on my next purchase next year.

Now I know better.