Worst service, if i could rate you less than 1 star i would

funny story i never thought I would be writing a bad review for Miway, i have been with them for over 3 years now and the service has been good, but in all these years i have never submitted a claim. they showed their true colors when it was time to claim. i logged a claim on the 2nd of Nov which marks a month today. they have been giving me a run around just so they can avoid paying out. the first claim was logged on a separate insurance for dents ect and it was declined because they said it exceeds the amount that this policy can payout which in 10k and the repairs needed 12k according to their evaluation. then they said i should claim on my main policy which they then said they have declined the payout because the amount to repair the damage is too low to payout and that amount is 2k. all this time i had to be the one calling for feedback, i spoke to Bridget who is the manager who never bothered to get back to me and then i also spoke to Tshegofatso who said she is not like Bridget she will most definitely give me feedback. Needless to say, that Tshegofatso has not communicated anything which means they actually the same when it comes to client care. i logged a complaint, i haven't even received an auto email from Miway just to say they are looking at the matter. now with such leadership it makes sense why callyn, ayanda and the rest of the agents never bother to pick up the phone to update clients.

but i think they are still cooking another story that will be a damage control from the contradiction they tell clients