Worst service I have ever had!

It started off so well...

TLDR; Communication is sh*t, Claim process is sh*t, Internal communication between advisors and assessors is sh*t.

When I joined MiWay, I was elated and the service was amazing. When opposing companies tried to poach me, MiWay did well to keep me. When I'd claim, it would be resolved in short time with A LOT of communication.

My previous claims from the MyMotor Combo were the worst ever. It took nearly 3 months just to finalise everything and I was never communicated with ONCE. I received NO emails, no phone calls. I used up more airtime trying to find out what is happening with my claims. Note, all my claims were approved but even then, I wasn't told

My current claim, again, my motor combo, has left me more frustrated than anything. It again, takes weeks before anyone would even contact me. I had to phone. When my claim was approved, it was approved with an excess of R3000 (my excess is meant to be 350). I challenged this and a new payout was suggested and my excess was now R700. Right now (Day 7 of trying to get my payout to be correct) and all the emails are just between the assessor and the claims advisor who has now gone awol about who can "decide to pay me the correct amount".

On top of that, I want to cancel my account. I was diverted to someone who was meant to cancel my account and he was meant to call me back as I went into a meeting. He didn't.

Why am I wasting 2000 rand a month to insure my car when this is so frustrating.

ps, I don't care if my claim is approved or declined. I care that no one takes the initiative to tell me. I am not okay that my excess is being correctly honoured.

I am at my wits end and if a resolution does not come out before the end of the week, I will be going to the ombudsman as well as the small claims court

I will never recommend MiWay to anyone I know and I will never use this company again.