Worst Service I have Ever Experienced on a Claim

Claim No. ***: I was ran into whilst taking my kids to school on Friday morning 20 March 2026. I registered a claim with Mi Way and was told the claim is assigned to Jerod Meiring. Since then the service has been a nightmare. Jerod only called me on the day of the incident since then I have had to constantly make phone calls to get feedback. My car was towed to one of their service providers for assessment and once the assessment was completed Mi Way gave authority to a different service provider to do the repairs. This was an inconvenience I only found out about when the SP who had my car (Nuwagon) sent me a WhatsApp asking if I knew when the insurance was going to authorise. I then had to be the one who calls Mi Way to find out what was going on to which only then Jerod explained their error and advised that he would request that authorization be given to Nuwagon. Two days after Nuwagon was authorised, I received a WhatsApp from a different service provider (Accomplished Automotive) telling me that now they had been authorised. When I told them that I was of the impression that it was Nuwagon who were authorised they were also confused and sent an email to Mi Way which I was cc’d on inquiring about the confusion and to date that email was never rep**** to by Mi Way and this was last Thursday the 26th. Yesterday 31 March I called Jerod again because I have not heard from him since the 24th when I last called him and he then told me that he is no longer assigned to my claim the new person in ***. When I asked Jerod for Pudence’s number he said he can’t give it to me, when I asked for an alternative contact person to assist he said there is no one, when I asked who I can escalate to he said there is no one… Nobody has given me any form of feedback since. What of business is Mi Way if client’s cannot escalate grievances to anybody??? So if you are been given poor service you just have to see it through??? The staff there is not held liable in any way??? I am so angry at this moment in time and honestly I thought Mi Way was a good choice but clear not, just another waste!!!