WORST SERVICE FROM MIWAY INSURANCE

I have two cars insured with MiWay Insurance. On 21st November I had an accident. I called MiWay at 06.45 and got an answering service. the Tow trucks arrived and one man gave me a number which I tried and got to speak to someone. I reported the accident and was given instructions on how to proceed. They sent a tow truck registered with MiWay and my car was towed away. Then my trouble with MiWay started....They took about three days before I even knew where my car was, at a place in Randburg called ReNew-It which by the way was also a disaster of a place!!! I had to call MiWay everyday to find out what is the status, I had spoken to 6 different people, none of whom knew what is going on, seems they don't talk to each other there. They took another three days before they gave the garage permission to go ahead with the repairs. Ntsetsa Maake, the MiWay Consultant that was supposed to be looking after my Claim was the WORST person to deal with!! she sent one email to me and I never heard from her again, I had to call and ask to speak to her everytime and every time she was not available, never bothered to call me back not once!! I asked for someone else to handle the claim, which was also a problem. It was an absolute nightmare dealing with MiWay to get my car repaired and I only got it back a few days before Christmas after one whole month, and only because I kept phoning them and the garage everyday!!! ReNew It kept telling me that they are waiting for MiWay to give the go ahead, and MiWay kept telling me that they are waiting for the quote from ReNew It which was in fact a lie, as ReNew It emailed the quote to me and I emailed it myself to MiWay a few times, so I cant even say who the bigger liers are in this whole mess was.....ReNew It or MiWay. BUT ONE THING I DO KNOW IS THAT I WOULD NOT RECOMMEND MIWAY OR RENEW IT GARAGE RANDBURG TO ANYONE!! I will definately be changing my Insurance providers after this service that I got from them which was an absolute nightmare experience.

Amanda Luckay