Worst service ever! Still waiting for feedback. If I don't call no one will!!!!!

This Is definitely one of the worst experiences in my life. I have been dealing with the worst 2 constants/assessors that I could have ever met. They keep telling me they going to call me back and 2 to 3 days later still nothing. I have to make an effort to contact them. And each time I contact them they have a different story to my claim. Martin the assessor assumed that it is one thing but was not sure and send my car to VW for diagnostics. 3 weeks later Noone has till contacted me. I had to call in and spoke to the Brigitte who is dealing with my claim. She had no idea where my car was. She told me a complete different story to wat Martin had. I have heard several different stories and I am not accepting any other story. Yet to this day I do not know wat is happening with my claim.

I AM NOT ACCEPTING ANY OF THE EXCUSES, I WANT MY CAR FIXED. IF ALL YOUR CALLS ARE RECORDED YOU CAN GO LISTEN TO WHAT "YOUR" CONSTANTS THAT YOU TRAIN TOLD ME

I don't want to speak to Brigette or Martin. I've asked them a number of times to speak to the manager and they have had excuses. I want someone with authority!!!!!!!!!!