Worst Service Ever Received

My mom was in an accident on 27/11/2017. the claim was registered on 28/11/2017. she received 1 phone call and that was to notify her of the claim. after that, she has not received ANYTHING!! first of all, when she phoned in regarding the quotes, some one shouted at her saying that she's not suppose to tell the panelbeaters that the quote is for MiWay, why not????? eventually the assessors was sent to see her last week friday, on monday they received the report. i phoned in on wednesday to follow up and i was told that the reports are handled on email "First in, First out"... how long does it take to handle it? no one ever gets back to me or my mom, never respondes on our emails and it you call, the person working with the claim is on lunch, you call again after lunch and still they are unavailable and IF you get through to them, they have the worst attitude ever. no wonder every panel beater turns away when they hear the name MiWay. I will keep them liable if anything happens to the vehicle while we are on leave because they are taking their time to sort out such a small claim.