Worst service ever - c886569

I have received the worst service in my entire life, and that from a company that promises you the moon and the earth when you take out a policy. My vehicle was in an accident on 12/09/2017, on 13/09/2017 I sent through the settlement letter and copy of registration for the vehicle. I had to continuously follow up on the claim as no one kept me informed. Last week on the 21st, they advised that they are waiting for THEIR service providers to confirm that the vehicle is at the salvage yard before making a payment. When I followed up on the settlement amount, they wanted to pay me out less than they have to. When I followed up again today, after holding on for 20 minutes to speak to a manager, she promised me that the payment will be made before COB. When I followed up now at 16h10, I was advised payment wasn't made yet as they only received the settlement letter and copy of reg today. AFTER I SENT IT ON 13/09/2017. When I called the policy department to follow up in the D/O has been cancelled, they said no, the D/O will still go off tomorrow and when the claim is paid they will refund me. Maureen promised that the manager, Monique Swart will call me back before 16h30, it is 16h23 now and I have not received a call from her. TOTALLY PATHETIC SERVICE, DON'T BUY A POLICY FROM THEM!!!!! I WILL BE GOING BACK TO SANTAM TO INSURE MY NEXT VEHICLE, I HAVE ALSO ADVISE MY MOTHER TO MOVE HER POLICY, AND I WILL TELL EVERYONE I KNOW NEVER TO DO BUSINESS WITH MIWAY.