WORST SERVICE EVER AT MIWAY AND NO WILLINGNESS TO ASSIST ME

<p>I TOOK OUT A BUSINESS INSURANCE POLICY WITH MIWAY DURING FEBRUARY 2017. A FEW DAYS LATER I CALLED THEM IN TO CHANGE THE START DATE TO THE 1ST OF APRIL 2017. I SPOKE TO GLORIA AND I WAS TOLD SHE IS ONE OF THE SENIOR STAFF THERE. SHE ASSURED ME THAT SHE HAS CHANGED THE START DATE TO THE 1ST OF APRIL. ON THE 1ST OF MARCH, MIWAY DEBITED MY ACCOUNT, WHICH WAS NOT AS PER OUR AGREEMENT AND WITHOUT MY CONSENT TO DEBIT ON THE 1ST OF MARCH. I PHONED THEM AND THE CONSULTANT THAT I SPOKE TO SAID GLORIA DID NOT AMMEND ON THE SYSTEM PROPERLY THAT IS WHY I GOT DEBITED EARLIER. I ASKED FOR THE MONEY TO BE REVERSED BACK AND IT WAS ONE HELL OF A MISSION TO DO THAT. A FEW DAYS LATER, I DISCOVERED THAT THE LADY THAT I SPOKE TO NEVER DID THE REVERSAL AND THAT IS WHEN I PHONED. I SPOKE TO A CERTAIN GUY AND LATER HE KEPT ME ON HOLD FOR MORE THAN 30 MINUTES, AND DURING THE PROCESS, GLORIA IMMIDIATELY CALLED ME. SHE ADMITTED THAT SHE DID NOT DO THE AMMENDMENTS PROPERLY ON THE SYSTEM. SHE PERSUADED ME NOT TO CANCEL THE POLICY AS I WAS NOW FED UP AND WANTED TO CANCEL IT. I THEN AGREED NOT TO TERMINATE THE POLICY. SHE SAID MY MONEY WILL BE IN MY ACCOUNT BEFORE THURSDAY (9 MARCH 2017). THE MONEY NEVER CAME THROUGH BACK TO MY ACCOUNT AS THE PROMISE FROM GLORIA. I PHONED YESTERDAY ON FRIDAY AND THE GENTLEMAN THAT I SPOKE TO SAID THAT GLORIA TOLD ME INCORRECT INFORMATION THAT THE MONEY WILL BE REVERSED BACK TO MY ACCOUNT ON THURSDAY. HE TOLD ME A DIFFERENT VERSION OF THE STORY THAT GLORIA HAD SAID. I TOLD HIM THAT I WANT MY MONEY TO BE REVERSED AND HE SAID IT WILL BE IMPOSSIBLE FOR THE MONEY TO BE REVERSED BACK THIS WEEK AND IT WILL TAKE TIME. I TOLD HIM THAT I NOW WANT TO CANCELL THE POLICY DUE TO ALL THIS AND HE SAID HE HAS SENT AN EMAIL TO GLORIA TO CONTACT ME URGENTLY AND THAT I HAVE TO WAIT FOR THE CALL. GLORIA NEVER CONTACTED ME BACK. IM VERY UPSET DUE TO ALL THIS AND I HAD PLANS FOR THE MONEY THAT MIWAY IS NOW HOLDING ONTO AND I AM SPENDING A LOT OF AIRTIME PHONING MIWAY AND NO ONE SEEMS TO BE WILLING TO HELP AND I AM JUST BEING TOLD **** PROMISES.</p> <p>CAN SOMEONE SENIOR DEAL WITH THIS PLEASE.</p>